JOHN A KINTZELE 243 Hampshire Downs Dr Morrisville NC 27560 (919) 455-0810 john@kintzele.com PROFILE P&L responsible leader with strong track record of achieving high-impact business objectives for start-ups, small businesses, Fortune 100 companies, and government. Expert in project, program, account, operations and general management of consultative professional service and product-based enterprises. Broad functional leadership experience including strategy, technology, marketing, creative, project/account management, and sales operations functions. Skilled in motivating diverse, cross-functional teams and organizations to excel under pressure. • P&L and operational finance to $20 M • Operations leadership to 800 team members • International project/program management to $75 M • Account strategy and portfolio management • Contract negotiations and procurement • Process design and implementation EXPERIENCE SCHNEIDER ELECTRIC Knightdale, North Carolina Technical Project Manager / Product Safety Engineer 2007-2010 Managed safety review projects for this global provider of electrical distribution and industrial automation products and services. Validate affiliate/brand-label product design and instructional material for North American release. • Successfully completed international and multifunctional projects with expected 5-year profits over $10 M and average contribution margins over 35%. • Created Adobe Acrobat/JavaScript/mySQL application to automate technical literature reviews. Expected to increase the quality and consistency of safety evaluations and reduce the time required by up to 45%. PERFORMANCE IMPACT Cary, North Carolina Director of Operations 2005-2007 Led multifunctional team in the creation of blended learning solutions for Fortune 100 clients. Directed account planning and execution of client projects. Program/functional management of 20 employees. • Led $1.4 M project for Fortune 100 pharmaceutical, supporting a major reorganization including adoption of matrix management. Received highly positive Kirkpatrick Level I feedback from executive/scientific audience. • Created application training vehicles for a major pharmaceutical firm supporting the launch of an integrated web-based HR platform despite aggressive timelines and third-party software development slips. SCHNEIDER ELECTRIC NORTH AMERICA / SQUARE D Knightdale, North Carolina Project Manager and Electrical / Electronics Engineer, Affiliate Product Launches 2002-2005 • Primary author of first-ever corporate product safety primer. Contributor to corporate product safety policy. • Created “Safety in Product Literature” training for all North American and European technical writers to improve and standardize processes. Delivered this training in US and Paris in summer 2005 to high acclaim. • Improved affiliate/brand-label product launch process, increasing profit margins and first-year sales. • Instrumental in product launch of new industrial automation product lines for affiliate Telemecanique. • Managed qualification tests for two surge suppression products central to firm profitability. THE SARAA CORPORATION Benicia, California Chief Operating Officer 2001-2001 Start-up. Charged by Board with capitalization and rollout of web document management product and services. • Enhanced critical document scanning and indexing capabilities 46:1 and overall production 12:1 in 2 months. • Directed operating subsidiary in leveraging improvements to write better contracts, improving cash flow. IXL, INC. (SCIENT, INC.) San Francisco, California General Manager (Acting) 1999-2000 Owned P&L ($20 M 2000, $14 M 1999) for this internet consulting/services firm. Reported to RVP. 220 staff. • Generated 5-15% net profits despite economic fluctuations, growth from 30 to 220 staff in 24 months. • Grew revenue at 146% average annual rate from 1998-2000; averaged 75% repeat business over all accounts. COO / Senior Vice President of Operations 1998-2000 Personally drove sales operations, account relationships, contracts, hiring, and deliverables. • Pushed bill rate from $75 to $200/hour. • Improved staff utilization from 45 to 90+ percent via audits, targeted worker incentives. UNITED STATES AIR FORCE Locations Worldwide Co-Director of Global Flight Operations, 317 AG 1996-1998 • Manager of $75 M program using 29 aircraft to conduct combat, humanitarian, Presidential missions worldwide. • Reclaimed $3.8 M dollars per year through reprogramming and migration of legacy flight scheduling software. Flight Commander / Instructor Pilot, 40 AS 1992-1996 • Wrote Baldrige National Quality Award-equivalent; portions used as USAF-wide benchmark in ensuing year. • Project manager for 7-office, $250,000 purchase/ installation of unit’s first fiber LAN, link to DoD WAN. Chief of Flight Scheduling / T-38 Instructor Pilot, 99 FTS 1990-1992 • Achieved 94% success rate (average <60%) in graduating 100 students with USAF initial pilot’s qualification. • Honored for courage and calmness under life-threatening pressure during the recovery of a crippled aircraft. JET PROPULSION LABORATORIES NASA SSFPO, Virginia Technical Project Coordinator 1988-1989 • Co-authored original reliability and maintainability requirements document for International Space Station. • Conducted engineering validations of space station’s microgravity environment and life support designs. • Contributed to requirements for an emergency rescue module, and named it the Assured Crew Return Vehicle (ACRV). This moniker persisted until redesignated as the X-38 for flight tests. EDUCATION PRINCETON UNIVERSITY Princeton, New Jersey B.S.E., Mechanical and Aerospace Engineering 1984-1988 • Thesis (Computational): The Design of Wing Systems for Minimum Power in Ground Effect. UNITED STATES AIR FORCE Various, United States Aircraft Commander School 1992-1992 Squadron Officer School (SOS) 1996-1996 • Ranked in top 20% from executive MBA-like program (SOS) focused on team leadership, decision-making skills. • Graduated Commander’s course with the Summa Cum Laude-equivalent rating of “Exceptionally Qualified”. SKILLS / OTHER PUBLICATIONS • Product Safety in Literature, Schneider Electric, 2005. Sole author. • Corporate Product Safety Primer, Schneider Electric, 2005. Primary author. • Space Station Freedom Strawman Availability Document, NASA/JPL, 1989. Primary author. • DAFBI 55-210, Current Operations, C-130H (Draft), USAF, 1998. Sole author. TECHNICAL • Expert: PHP, XHTML, HTML, XML, CSS, VBA/VB. Microsoft Project, Word, Excel, Access, PowerPoint, Visio, Outlook, Adobe Acrobat, Gimp. • Intermediate: Google Analytics and AdWords. JavaScript/jQuery, Adobe Flex/Flash Builder, SQL, Typekit, Inkscape, Robohelp, Captivate, LabVIEW, Wordpress, FTP and Usenet programs. • Basic: Google Translation API, Photoshop, Illustrator. Interested in Ruby/Rails, Djang, and Merb. • Systems: Windows XP, Vista, 7. Ubuntu and various other Linux distributions. Some OpenBSD. PROFESSIONAL INTERESTS • Operations leadership • Program/project management • Internet and information technologies • Interactive marketing (SEM/SEO) • Business process development